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Privacy Statement (EU)

This privacy statement was last updated on 3 December 2024 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.

In this privacy statement, we explain what we do with the data we obtain about you via https://florianhorsefood.nl/en/. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:

  • we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
  • we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
  • we first request your explicit consent to process your personal data in cases requiring your consent;
  • we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
  • we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose, data and retention period

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)

1.1 Contact – Through phone, mail, email and/or webforms

For this purpose we use the following data:

  • A first and last name
  • A home or other physical address, including street name and name of a city or town
  • An email address
  • A telephone number

The basis on which we may process these data is:

It is necessary for the execution of a contract or preliminary procedures related to a contract to which the data subject is a party.

Retention period

We retain this data upon termination of the service for the following number of months: 12

1.2 Payments

For this purpose we use the following data:

  • A first and last name
  • A home or other physical address, including street name and name of a city or town
  • An email address
  • A telephone number

The basis on which we may process these data is:

It is necessary for the execution of a contract or preliminary procedures related to a contract to which the data subject is a party.

Retention period

We retain this data upon termination of the service for the following number of months: 12

1.3 Registering an account

For this purpose we use the following data:

  • A first and last name
  • A home or other physical address, including street name and name of a city or town
  • An email address
  • A telephone number

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data until the service is terminated.

1.4 Newsletters

For this purpose we use the following data:

  • A first and last name
  • An email address
  • A telephone number

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data until the service is terminated.

1.5 To support services or products that a customer wants to buy or has purchased

For this purpose we use the following data:

  • A first and last name
  • A home or other physical address, including street name and name of a city or town
  • An email address
  • A telephone number

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data upon termination of the service for the following number of months: 12

1.6 To be able to comply with legal obligations

For this purpose we use the following data:

  • A first and last name
  • A home or other physical address, including street name and name of a city or town
  • An email address
  • A telephone number

The basis on which we may process these data is:

It is necessary for the execution of a contract or preliminary procedures related to a contract to which the data subject is a party.

Retention period

We retain this data upon termination of the service for the following number of months: 12

1.7 Compiling and analyzing statistics for website improvement.

For this purpose we use the following data:

  • IP Address
  • Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data until the service is terminated.

1.8 To be able to offer personalized products and services

For this purpose we use the following data:

  • A first and last name
  • An email address
  • A telephone number

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data upon termination of the service for the following number of months: 12

1.9 Deliveries

For this purpose we use the following data:

  • A first and last name
  • A home or other physical address, including street name and name of a city or town
  • An email address
  • A telephone number

The basis on which we may process these data is:

It is necessary for the execution of a contract or preliminary procedures related to a contract to which the data subject is a party.

Retention period

We retain this data upon termination of the service for the following number of months: 12

2. Sharing with other parties

We only share or disclose this data to processors for the following purposes:

3. Cookies

To provide the best experiences, we and our partners use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us and our partners to process personal data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions. For more information about these technologies and partners, please refer to our Cookie Policy. 

4. Disclosure practices

We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.

If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.

Florian Horsefood participates in the IAB Europe Transparency & Consent Framework and complies with its Specifications and Policies. It uses the Consent Management Platform with the identification number 332. 

We have concluded a data Processing Agreement with Google.

5. Security

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorized access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

The security measures we use consist of:

  • Login Security
  • DKIM, SPF, DMARC and other specific DNS settings
  • (START)TLS / SSL / DANE Encryption
  • Website Hardening/Security Features
  • Vulnerability Detection

6. Third-party websites

This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.

7. Amendments to this privacy statement

We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.

8. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:

  • You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
  • Right of access: You have the right to access your personal data that is known to us.
  • Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
  • If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
  • Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
  • Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.

9. Automated decision-making

We make decisions on the basis of automated processing with respect to matters that may have (significant) consequences for individuals. These are decisions taken by computer programs or systems without human intervention.

We gebruiken aankopen uit het verleden om passende en specifieke informatie aan de klant toe te sturen. Zoals, aanbiedingen op producten die voor de klant relevant zijn of informatie en kennis over specifieke producten en productgroepen.

10. Submitting a complaint

If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Data Protection Authority.

11. Contact details

Florian Horsefood
Veldhoven 15a
5081 NK Hilvarenbeek
Netherlands
Website: https://florianhorsefood.nl/en/
Email: info@florianhorsefood.nl
Phone number: 085 060 4129

Annex

WooCommerce

This sample text contains the basics about what personal data your store may collect, store and share, as well as who may have access to this data. Depending on what settings are enabled and what additional plugins are used, the specific information shared by your store may vary. We recommend that you seek advice from legal counsel when deciding what information to include in your privacy policy.

We collect information about you during the checkout process in our store.

What we collect and store

When you visit our site, we collect the following information:

  • Products viewed by you: for example, we use this data to show you products that you have recently viewed
  • Location, IP address and browser type: we use this data to calculate tax surcharges and shipping costs
  • Shipping address: we ask you to enter this information so that we can, for example, calculate shipping costs before you place an order and then ship the order to you!

We also use cookies to store products in your shopping cart as you browse our site.

Note: You can detail your cookie policy and add a link to that section here.

When you purchase products from us, we ask you to provide information including your name, billing address, shipping address, e-mail address, phone number, credit card/payment information and optional account information, such as a username and password. We use this information for the following purposes:

  • To send you information about your account and order
  • To respond to your inquiries, including refunds and complaints
  • To process payments and prevent fraud
  • To set up your account for our store
  • Meet any legal obligations we have, such as calculating taxes
  • To improve our retail offerings
  • To send marketing messages to you, if you choose to do so

If you create an account, your name, address, e-mail address and phone number will be used to automatically populate checkout information on future orders.

Generally, we store information about you for as long as we need it for the purpose for which we collect and use it. We are not required by law to keep it. For example, we keep order information for XXX years for tax and accounting purposes. This information includes your name, e-mail address, and billing and shipping address.

We will also save comments or reviews, if you leave them.

Who on our team has access

Members of our team have access to the information you have submitted to us. For example, both Administrators and Store Managers have access to:

  • Order information, such as products purchased, date of purchase and delivery address, and
  • Customer information, such as your name, e-mail address, shipping and payment information.

Our team members have access to this information to complete orders, process orders, issue refunds and provide you with support.

What we share with others

In this section, you must specify with whom you share data and for what purpose. This may include analytics, marketing, payment gateways, delivery services and third-party inclusions.

We share information with third parties that help us deliver our orders and store services to you; for example — –.

Payments

In this subsection, you should mention which third-party payment processor you will use for payments on your site, as this may have customer data tied to it. We have included PayPal as an example, but you will need to remove it if you do not use PayPal.

We accept payments through PayPal. When processing payments, some information is transferred to PayPal. This includes information necessary to process or support the payment, such as the total amount of the purchase and billing information.

See PayPal’ s privacy policy for more information.

Complianz | The Privacy Suite for WordPress

This site uses Complianz’s Privacy Suite for WordPress to collect and record Browser and Device Based Consent. For this functionality, your IP address is anonymized and stored in our database. This service does not process personally identifiable information, and does not share data with the service provider. For more information, see the Complianz Privacy Statement.